At NJ Dynamic Solutions, customer satisfaction is our top priority. Please read our refund policy carefully before making a purchase.

1. Alibaba Membership Refunds

• Once an Alibaba membership is activated, it is generally non-refundable because it is a service provided by Alibaba and we act as a channel partner.

• If your membership activation is delayed beyond 21 business days without valid reason, please contact our support team for a review and possible refund.

• Refund requests related to payment errors or duplicate payments will be addressed promptly upon verification.

2. Custom Software, Website, and App Development Services

• For custom projects, refunds are subject to the project scope and stage of development.

• If a project is canceled before work begins, a full refund will be issued.

• If the project has commenced, refunds will be prorated based on completed work and hours spent.

• We do not provide refunds for work already delivered or completed milestones.

3. Digital Marketing, Design, and Other Services

• Refunds for monthly or package-based services are only available if requested within 7 days of service commencement.

• After this period, no refunds will be issued for unused services.

• We commit to delivering services as promised and will work with you to resolve any issues.

4. Payment Disputes

• If you encounter any unauthorized or fraudulent charges, please contact us immediately. We will investigate and work with the payment gateway to resolve the issue.

5. How to Request a Refund

• To request a refund, please contact our customer support team at info@njdynamic.com with your order details and reason for the refund.

• Refund requests will be processed within 7-10 business days after review.

6. Contact Us

• For any questions or clarifications about our refund policy, please reach out to us at info@njdynamic.com or call +92 322 3242266.