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Frequently Asked Questions

What types of Alibaba memberships do you offer?

How can I purchase an Alibaba membership through your website?

What payment methods do you accept?

Can I get a refund if I am not satisfied?

How long does it take for the membership to be activated after payment?

Do you provide support if I face any issues with my Alibaba membership?

Can I upgrade or downgrade my membership plan later?

Are there any hidden charges or fees?

Is offline visit support available after membership?

What documents are required for membership?

Besides Alibaba membership sales, what other services do you offer?

Can I pay for multiple services in one transaction?

Can I upgrade or downgrade my hosting package later?

Is customer support included with all hosting packages?

What should I do if I’m experiencing email issues with my hosting package?

What payment options are available for your services?

Do you provide invoices or receipts after payment?

What is your refund or cancellation policy for custom projects?

How do I track the progress of my custom software or app development project?

How do I know which membership or service plan is right for my business?

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